Salary: R 60 000 – R 80 000k per month CTC


EE Candidate with minimum 5 years’ experience in managing a sales team in an Outbound Sales Call Centre, specific to Short Term Insurance, required to manage the call centre sales team.

Minimum requirements:

  • Grade 12/NQF4 essential
  • Minimum 3 years’ working experience in the insurance industry essential
  • Minimum 5 years’ experience managing a team in an Outbound Sales Call Centre environment
  • Previous sales management experience required
  • RE5, full Short Term Insurance FAIS accreditation essential


  • Responsible for the overall management of the call centre sales team
  • Target, track and improve call centre metrics
  • Monitor and improve sales performance
  • Create performance/targeting pipelines
  • Analyse turnaround times, conversions and priorities and make recommendations
  • Campaign analysis and recommendations
  • Sales, system and product training to staff
  • Implement effective quality control measurements
  • Staff recruitment
  • Manage disciplinary issues, attendance
  • Design and implement initiatives to motivate staff to reach objectives


If you are a SA citizen & your CV meets the above criteria, please send your CV to

Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.