Salary: Market Related


EE Candidate with Short Term Insurance qualifications, RE and minimum 8 years’ relevant industry experience, specifically in a Call Centre Management or Supervisory role, required to manage the Short Term Insurance Personal Lines Client Care Centre.

Minimum requirements:

  • Full NQF4 Short Term Insurance qualification or minimum FAIS credits obtained before 2010
  • RE5 essential
  • KI highly advantageous
  • Minimum 8 years’ Short Term Insurance experience essential
  • Previous Client Care Centre / Call Centre Management or Supervisory experience required


  • Manage support and develop a team of Service Consultants servicing and advising stakeholders – brokers and clients
  • Manage and improve service delivery and streamlining operational processes
  • Create efficiency to call volumes
  • Manage lead generation and closing of new business
  • Workflow management
  • Manage renewals and process compliance
  • Manage team’s performance
  • Build relationships with Team Leaders to correct operational issues and performance concerns
  • Achieve company growth objectives – lead generation, sales, renewals, endorsements, VAP’s
  • Attract, motivate, coach, develop team members
  • Ensure compliance to contracted SLA and optimized processes
  • TCF management
  • Monitor and analyse data and daily/weekly/monthly reporting
  • Statistical analysis to track performance variations
  • Manage and report of Department’s performance against budget
  • Ensure adherence to legislation and internal policies
  • Staff morale
  • Skills development and succession planning


If you are a SA citizen & your CV meets the above criteria, please send your CV to

Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.