Salary: Market Related

 

Candidate with Short Term Insurance qualifications, RE and minimum 8 years’ relevant industry experience, specifically in a Call Centre Management or Supervisory role, required to manage the Short Term Insurance Personal Lines Client Care Centre.

Minimum requirements:

  • Full NQF4 Short Term Insurance qualification or minimum FAIS credits obtained before 2010
  • RE5 essential
  • KI highly advantageous
  • Minimum 8 years’ Short Term Insurance experience essential
  • Previous Client Care Centre / Call Centre Management or Supervisory experience required

Responsibilities:

  • Manage support and develop a team of Service Consultants servicing and advising stakeholders – brokers and clients
  • Manage and improve service delivery and streamlining operational processes
  • Create efficiency to call volumes
  • Manage lead generation and closing of new business
  • Wokflow management
  • Manage renewals and process compliance
  • Manage team’s performance
  • Build relationships with Team Leaders to correct operational issues and performance concerns
  • Achieve company growth objectives – lead generation, sales, renewals, endorsements, VAP’s
  • Attract, motivate, coach, develop team members
  • Ensure compliance to contracted SLA and optimized processes
  • TCF management
  • Monitor and analyse data and daily/weekly/monthly reporting
  • Statistical analysis to track performance variations
  • Manage and report of Department’s performance against budget
  • Ensure adherence to legislation and internal policies
  • Staff morale
  • Skills development and succession planning

 

If you are a SA citizen & your CV meets the above criteria, please send your CV to lourie@yazoo.co.za

Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.