Salary: Market Related


Call Centre Manager with sales and sales manager, required to set up and maintain the consumer shopper panel and coding team, for the Market Research Company.

Minimum requirements:

  • Previous Calls Centre Sales Management required
  • Minimum 5 years’ experience in a fieldwork/market research environment required
  • Project/Campaign management experience required


  • Set up and maintain consumer panel and coding team
  • Grow exiting panel
  • Manage ongoing development and maintenance of a nationwide consumer panel
  • Supervising 6-8 call centre staff, whose function is to recruit and maintain panel members
  • Recruit new panel members through call centre agents
  • Work with technical team to ensure device maintenance, collections, sms’, incentives and prizes in set deadlines
  • Ensure accuracy of data received from panel members
  • Tracking and reporting on quota achieved and monitoring team performance
  • Review project delivery
  • Improve accuracy of planning and tracking in terms of cost, resource requirements and timing
  • Assist in set up and implementation of new systems
  • Support HR processes
  • Coordinate invoices and financial documentation when required
  • Coding – ensure scanned articles are correctly coded and up to date
  • Responsible for implementation of heavy buyer
  • Manage coding team.


If you are a SA citizen and your CV meets the above requirements, please respond via email to

Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.