Salary: Market Related

 

Team Leader with minimum 5 years’ client care experience in the Underwriting/Sales/Customer Service environment within the Short Term Insurance Industry – specific to Personal Lines Insurance, required to supervise a team of Service Consultants.

Minimum requirements:

  • Full NQF4 Short Term Insurance or minimum FAIS credits essential
  • RE essential
  • Minimum 5 years’ Short Term Insurance experience essential
  • Minimum 3 years’ Personal Lines Underwriting experience essential
  • Strong retention experience required
  • Direct Insurer experience required
  • New business development experience required

Responsibilities:

  • Supervising a Team of Service Consultants – PL Underwriting
  • Supervise day to day operations of the department and ensure underwriting requests are resolved
  • Identify training and development needs of staff
  • Staff motivation
  • Manage attendance and register
  • Monitor team performance in conjunction with the Underwriting Manager
  • Coordinate daily utilisation, ensure SLA’s are met and manage outstanding JIRA’s
  • Manage support and relationship with all stakeholders
  • Disputes and complex queries
  • Assist in decision making to retain business
  • Assist in company’s growth – endorsements, renewals and VAP’s
  • Manage and achieve due dates of ad hoc Projects
  • Monthly reporting, analysis of data and improve reporting function
  • Ensure deadlines are met
  • Refunds

 

If you are a SA citizen & your CV meets the above criteria, please send your CV to lourie@yazoo.co.za.

Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.