COO with either CA(SA) or Actuarial Degree and strong operational background in insurance (minimum 5 years’ managerial capacity and minimum 8-10 years’ experience in insurance operations) required to join this FSP based in Sandton, and will be responsible for strategy and overseeing and optimising post sales insurance operations.
Minimum requirements:
- CA(SA) or Actuarial Degree essential
- Minimum 5 years’ managerial experience or leadership role within the insurance industry required
- Minimum 8-10 years’ experience in insurance operations required
- Strong operational background in insurance essential
- In-depth knowledge of post sales insurance processes, including customer service, claims management and retention strategies required
- Experience in process improvement, operational efficiency and performance optimisation required
- Analytical skills with ability to interpret data and drive informed decision making skills essential
- Experience in leading cross functional teams and management large scale operations initiatives required
- Knowledge of insurance related systems and CRM tools required
Responsibilities:
- Responsible for strategy and overseeing optimisation of post sales insurance operations
- Design and execute on customer support strategy
- Design and implement products, processes and systems which lead to positive customer outcomes
- Oversee and enhance post-sales insurance operations – customer service, claims management and retention strategies
- Develop and implement operational policies and procedures
- Lead and mentor team of managers and professionals
- Drive process improvement
- Monitor and analyse key performance metrics
- Collaborate with stakeholders across departments
- Ensure adherence to industry regulations and company policies
- Liaise with IT and digital teams to enhance technology
- Develop and execute strategies to improve customer satisfaction
- Manage budgets, resource allocation and cost optimisation for operational function
- Work closely with CEO and CFO re key strategic partner management
If you are a South African Citizen & your CV meets the above criteria, please send your CV to lourie@yazoo.co.za
Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.
If you have not heard from us within a 2 week period, please deem your application as unsuccessful.
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