Salary: Market Related
Claims Team Leader with minimum 5 years’ Personal Lines and Commercial Claims experience, preferably in a supervisory role, required to supervise a team of Claims Consultants.
- Grade 12 or equivalent
- Full NQF4 Short Term Insurance / suitable alternative as set by the FSB
- RE5 essential
- Minimum 5 years’ Personal Lines and Commercial Claims experience in the Short Term Insurance industry essential
- Previous supervisory experience preferred
- Supervise team of Claims Consultants, focusing on Personal Lines and Commercial Claims
- Supervise day to day operations of the team
- Oversee all claims activities and resolution
- Identify training and development requirements
- Monitor performance and provide feedback
- Report, investigate and assist with disciplinary actions
- Relationship management and building
- Coordinate daily claims activities
- Improve on service delivery – monitor work quality and procedures
- Investigate and resolve complaints
- Resolve escalated/complex queries
- Complete monthly analysis of data and reporting
If you are a SA citizen & your CV meets the above criteria, please send your CV firstname.lastname@example.org.
Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.
If you have not heard from us within a 2 week period, please deem your application as unsuccessful.