Salary: Market Related


Claims Team Leader with minimum 5 years’ Personal Lines and Commercial Claims experience, preferably in a supervisory role, required to supervise a team of Claims Consultants.

Minimum requirements:

  • Grade 12 or equivalent
  • Full NQF4 Short Term Insurance / suitable alternative as set by the FSB
  • RE5 essential
  • Minimum 5 years’ Personal Lines and Commercial Claims experience in the Short Term Insurance industry essential
  • Previous supervisory experience preferred


  • Supervise team of Claims Consultants, focusing on Personal Lines and Commercial Claims
  • Supervise day to day operations of the team
  • Oversee all claims activities and resolution
  • Identify training and development requirements
  • Monitor performance and provide feedback
  • Report, investigate and assist with disciplinary actions
  • Relationship management and building
  • Coordinate daily claims activities
  • Improve on service delivery – monitor work quality and procedures
  • Investigate and resolve complaints
  • Resolve escalated/complex queries
  • Complete monthly analysis of data and reporting


If you are a SA citizen & your CV meets the above criteria, please send your CV

Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.