Retentions Consultant with minimum 2 years’ relevant retentions and/or sales experience in a call centre environment, required to start asap.

Minimum requirements:

  • Grade 12 essential
  • Tertiary qualification highly advantageous
  • Minimum 2 years’ experience in retentions or sales in a call centre environment essential
  • Advanced sales skills required
  • MS Office required

Responsibilities:

  • Business retention
  • Identify origin and reason for member cancellations
  • Gain understanding of customer’s portfolio across comprehensive products, value added products, etc. including policy details
  • Apply or provide competitor comparisons and provide options to customers
  • Offer discounting strategies where appropriate, relative to customer profitability and options available from Insurer partners
  • Brand reputation management
  • Update customer information
  • Adhere to risk and compliance requirements

If you are a SA citizen & your CV meets the above criteria, please send your CV to lourie@yazoo.co.za

Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.