Salary: Market Related

QA with Short Term Insurance Sales experience, RE Certificate, relevant FAIS qualification and relevant call centre experience required to measure, evaluate and provide feedback on New Business calls.

Minimum requirements:

  • Grade 12 essential
  • RE and FAIS accreditation required
  • Minimum 6 months’ QA experience essential
  • 1 year Sales and Coaching experience preferred


  • Measure, evaluate and provide feedback on New Business calls
  • QA Compliance – Plan, schedule and conduct monitoring activities to ensure monthly targets are met
  • Ensure FAIS and underwriting standards are met
  • Report serious errors or deviations
  • Suggest coaching areas to ensure standards are met
  • Ensure sales quality to meet client needs
  • Identify gap in cover/advice
  • QA score cards


If you are a SA citizen and your CV meets the above requirements, please respond via email to

Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.