Salary: Market Related


Team Leader with minimum 5 years’ client care experience in the Underwriting/Sales/Customer Service environment within the Short Term Insurance Industry – specific to Personal Lines Insurance, required to supervise a team of Service Consultants.

Minimum requirements:

  • Full NQF4 Short Term Insurance or minimum FAIS credits essential
  • RE essential
  • Minimum 5 years’ Short Term Insurance experience essential
  • Minimum 3 years’ Personal Lines Underwriting experience essential
  • Strong retention experience required
  • Direct Insurer experience required
  • New business development experience required


  • Supervising a Team of Service Consultants – PL Underwriting
  • Supervise day to day operations of the department and ensure underwriting requests are resolved
  • Identify training and development needs of staff
  • Staff motivation
  • Manage attendance and register
  • Monitor team performance in conjunction with the Underwriting Manager
  • Coordinate daily utilisation, ensure SLA’s are met and manage outstanding JIRA’s
  • Manage support and relationship with all stakeholders
  • Disputes and complex queries
  • Assist in decision making to retain business
  • Assist in company’s growth – endorsements, renewals and VAP’s
  • Manage and achieve due dates of ad hoc Projects
  • Monthly reporting, analysis of data and improve reporting function
  • Ensure deadlines are met
  • Refunds


If you are a SA citizen & your CV meets the above criteria, please send your CV to

Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.