Sales Operations Consultant with a Business/Marketing Degree and minimum 2 years’ management experience within a call centre sales environment, specific to campaign management, driving sales performance and overseeing the reporting process, required to support the Call Centre Manager in driving productivity, sales performance, reporting accuracy and operational efficiency.
Minimum requirements:
- Matric
- Business or Marketing Degree
- Minimum 2 years’ management experience within a sales driven call centre environment essential
- Experience in managing campaigns, driving sales performance and overseeing reporting processes required
- Sales call centre experience essential
- Understanding of call centre productivity metrics and sales reporting required
- Experience working with dialler systems, lead management systems and reporting tools required
Responsibilities:
- Reporting and analytics – sales and productivity reports
- Analyse sales, conversion, productivity and operational trends
- Identify gaps, risk and opportunities within campaigns
- Track key operational metrics – conversation rates, talk time, leads worked, contractibility, sales productivity, pipeline movement, appointment management
- Lead and campaign management
- Operational support – support Call Centre Manager
If you are a South African Citizen & your CV meets the above criteria, please send your CV to lourie@yazoo.co.za
Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.
If you have not heard from us within a 2 week period, please deem your application as unsuccessful
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